We're here to help. Reach out or browse common questions below.
For any questions, issues, or feedback, reach us at:
We aim to respond within 2 business days.
As per the Information Technology Act, 2000 and DPDP Act, 2023, you may escalate unresolved concerns to our designated Grievance Officer:
All complaints will be addressed within 15 days.
How do I reset my password?
On the login screen, tap Forgot Password and follow the OTP verification steps sent to your registered mobile number or email.
How do I log a patient visit?
Go to the Log Visit section from the app dashboard. You can either use the quick form or speak-to-log feature.
How do I generate a medical certificate?
Open a patient visit record and tap Generate Certificate. Fill in the required details and download or share the PDF.
How do I add a hospital or clinic?
Navigate to Hospitals from the app menu and tap Add Hospital.
How do I request account deletion?
Email us at tech@thehygo.com with your registered email address and subject line Account Deletion Request. We will process it within 15 business days.
Is my data secure?
Yes. We use encryption, role-based access controls, and secure servers. See our Privacy Policy for full details.