Privacy Policy

Last updated: 02 Sep 2025

Hygo Technology Pvt. Ltd. ("Hygo Technology," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use the BLUGO application and platform ("Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described herein, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and relevant Indian rules and regulations.

1. Data We Collect

We may collect the following categories of personal and sensitive personal data:

Personal Data:

  • Name, gender, date of birth
  • Email address, phone number, address
  • User ID and authentication data
  • Professional credentials and medical license information

Health & Sensitive Data:

  • Medical records, patient information, clinical data
  • Visit logs, consultation records, certificate data
  • Financial records, payment information, TDS data
  • Hospital and clinic affiliations

Device & Usage Data:

  • Device ID, model, OS version
  • IP address, location data
  • Platform usage statistics, crash logs

2. Legal Basis for Processing

  • Explicit user consent
  • Contractual necessity (e.g., to deliver services)
  • Compliance with legal obligations (e.g., medical data storage regulations)
  • Legitimate interests, such as fraud prevention, analytics, and service improvement

3. How We Use Your Data

  • Register and authenticate your account
  • Enable certificate generation and patient record management
  • Facilitate payment tracking, TDS calculation, and financial record keeping
  • Provide visit logging and case management features
  • Send notifications and service-related messages
  • Improve the Platform functionality and user experience
  • Conduct internal audits, analytics, and product development

We may also use de-identified or aggregated user data to improve our services and enhance predictive features. No personally identifiable information will be used for this purpose without your consent.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information:

  • With third-party service providers to deliver Platform services
  • With payment gateways (e.g., Razorpay, Paytm) for transactions
  • With data processors or vendors for technical operations (under contractual obligations)
  • When legally required (e.g., to comply with a court order or law enforcement request)
  • In the event of a merger, acquisition, or asset sale (with adequate safeguards)
  • With analytics providers or SDK services (e.g., Firebase) to monitor platform usage, performance, and crash reports — limited to anonymized, non-medical data

We may also use anonymized and aggregated data for research, clinical studies, academic partnerships, or commercial use in accordance with applicable laws.

5. Your Rights

As a user under the DPDP Act, you have the right to:

  • Access your data
  • Correct inaccuracies
  • Withdraw consent at any time (impacting future processing)
  • Request deletion of non-essential data
  • File complaints with the Grievance Officer

To exercise your rights, email: tech@thehygo.com

6. Data Retention

  • Medical and user data will be retained for up to 10 years, or as required under applicable law (e.g., MCI Regulations).
  • Data may be retained beyond service termination if required for legal or regulatory purposes.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data, including:

  • Data encryption
  • Secure server access
  • Role-based access control
  • Monitoring and logging

However, no system is completely secure. You access and use the Platform at your own risk.

8. Children's Privacy

Our Platform is intended for users aged 18 years and above. If we become aware that a child has submitted personal data without guardian consent, we will delete such data.

9. International Transfers

If data is transferred outside India (e.g., for cloud processing), such transfers will comply with applicable laws and include appropriate contractual safeguards.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Users will be notified through the Platform or via email. Continued use of the Platform constitutes your acceptance of the updated Privacy Policy.

11. Grievance Redressal

Grievance Officer

Name: Smit Maniar

Email: tech@thehygo.com

We aim to address all complaints within 15 days.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact us at:

Email: tech@thehygo.com

Address: Hygo Technology Pvt. Ltd., "B-303, 9 Square Om decora beside Marwadi Shares building Nana mauva circle rajkot", India

This Privacy Policy is compliant with the DPDP Act, 2023, the IT Act, 2000, and IT Rules, 2021, and applies to all users of the BLUGO Platform located in India or accessing the Platform from abroad.